Customer Care: Happy Customers - Hall of fame

HOME: Customer Care: Happy Customers - Wall of Fame

"We were delighted to learn about the various products available in your convenient showroom. This was a real comfort for us laymen, who don’t know about roofing materials, as we could be sure we’d seen all the alternatives and selected the products right for our home.
When the installation began is when the Versatile team really distinguished themselves. The project lead was informative and willing to explain the roofing process and future care concerns."

Eric Knapp, Amy and Isaac Knapp,
Kenmore, WA Read Full Recommendation >>
(PDF)

" When we were getting bids from roofing contractors, your salesman, George Spengler, was the most informative, pleasant to work with, and responsive person we dealt with. He was also the only salesperson who was willing to work with us on our desires to go solar. (Other companies actively discouraged us.) He not only connected someone technical on your end with our solar installer, but had a “can do” attitude about the whole process."

Elise Gruber & Aaron Campbell
Seattle, WA Read Full Recommendation >>
(PDF)

"Your crew were extremely professional, hard working, thorough, and courteous. They are excellent representatives of your firm. Florencio make sure were always informed about their work schedule, inquired regularly to update us on their progress, and encouraged questions or concerns. Dolores and I also were impressed with their cleaning up the constructions site each evening before departing. We never realized a roof installation could be so painless!"

Bob and Dolores Eggers
Kirkland, WA Read Full Recommendation >>
(PDF)

"During the process of evaluating the bids, both my wife and I because convinced that using a smaller company like Versatile, where the owner was available onsite, was what we wanted to do. Additionally, Harley gave both of us the impression of being a perfectionist, which we would later determine to be true.
During the entire process he and his crew never left the site without securing the roof from weather related problems and cleaning up."

Susan & Thomas Butler
Kirkland, WA Read Full Recommendation >>
(PDF)

"They were careful, courteous and clearly knew their jobs. They were roofing craftsmen!! When the new skylights arrived from the factory about 10 days after the roof was completed, they were also installed in a professional manner. They were cleaned, installed and re-cleaned. Additionally, they explained how to work the manually opening skylight. "

Rick and Linda Thomas
Kirkland, WA Read Full Recommendation >>
(PDF)